Careers - Operations Manager
Operations Manager
About Bloomē
Bloomē is a premium baby lifestyle brand built on Scandinavian-inspired design and low-toxic, certified materials. We sell across all leading marketplaces in Indonesia, at our own physical retails and website, and through a growing wholesale and reseller network. We are in a growth phase and are constantly expanding our team and inviting proactive people to join our team.
About the Role
The Operations Manager owns the entire path from stock arriving in our warehouse to the customer receiving their order — across every channel we sell on. You will work in a high-autonomy role and will work closely with the founder for the first few months tightening what already works, developing what doesn't work, and bringing an operational discipline to your team.
What You'll Own
1. Supply Chain & Fulfillment (50%)
- Full accountability for warehouse operations, inventory accuracy, and outbound fulfillment performance
- Own the receiving-to-system-entry process and the integrity of our stock data
- Manage the purchase order and inbound goods process with existing suppliers
- Set and hold fulfillment SLAs across all sales channels
- Lead, develop, and hold accountable the warehouse team
2. Marketplace Operations (30%)
- Direct our marketplace admins to ensure listings, inventory sync, and campaign readiness are executed correctly and on time across all channels
- Coordinate with our marketing and creative teams so operational execution matches campaign timelines
- Own marketplace operational health: order processing speed, cancellation and return rates, review and rating management
- Monitor channel performance metrics and escalate patterns
3. Operational Systems & Reporting (20%)
- Build and maintain the SOPs, checklists, and reporting rhythms the business runs on
- Deliver clear operational reporting to ownership and coordinate closely with the finance team on inventory and cost data
- Own inventory accuracy as a measured outcome: rebuild the stock opname process across all locations, including the move to multi-location inventory in our system ahead of new outlet openings
What We're Looking For
Required
- 3–5+ years in operations, with direct hands-on experience managing warehouse, fulfillment, and marketplace operations
- Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, TikTok Shop) at an operational level
- Background in e-commerce, consumer goods, or a brand with a physical retail component
- Comfortable with WMS/ERP systems and confident in Excel or Google Sheets
- Able to read basic financial reports and work productively with a finance team
- Experience hiring, onboarding, and managing admin and operational staff
What sets a candidate apart
- You have built SOPs and operating systems from scratch, not just followed them
- You are comfortable working across departments without needing formal authority to get things done
- You escalate with a recommendation attached, never just a problem
- You are willing to be on the warehouse floor, not only at a desk
- You are quick on your feet to fix an operational emergency especially during a high volume transaction day
What Success Looks Like
How to Apply
Send your CV to hello@bloomebaby.com with the subject line: Operations Manager — [Your Name]
In the body of your email, answer both questions below. Keep each answer under 200 words:
- Describe an operational problem you identified yourself — one nobody assigned to you. What was the situation, what did you change, and what measurably improved as a result?
- Your monthly stock count comes back showing physical stock higher than system across roughly 500 SKUs. The warehouse team's explanation is that variants were swapped during picking. What do you check first, and what would make you accept or reject that explanation?
Applications without answers to both questions will not be reviewed.